If the
business process managers,
developers, and process leaders lack adequate training and skills,
the quality process improvement
is put at risk. Each individual in the team must understand
the principles of business process improvement. As the saying
goes-little knowledge is a dangerous thing, inadequate knowledge can
lead to false starts, lack of apparent progress and well-intentioned
but miscredited efforts. With this the improvement effort can be
undermined. The members in the organization would not have a common
vocabulary and proper understanding of how to assess the need for
change or how to interpret specialized concepts of the improvement
model followed if they do not undergo business process training. Quality assurance means things are
different for different people or in other words different things to
different people.
To achieve a common understanding of such terms
among all participants training is needed. Various commercial sources
such as training vendors or process improvement consultants provide
training to support established process improvement frameworks. On
the other hand, training can be developed on one’s own. Different
participants need different kinds of training. Commercial sources of
training can also be used wherever possible. This way one can avoid
having to create their training materials. Business process managers
with incomplete understanding of the process expect availability of
repeatable processes means that every project is expected to achieve
the same results with any set of randomly assessed team members. One
must understand that the existence of defined process in the
organization does not make all the members equally effective.
Moreover, the technical trainings can not be neglected to enhance the
skills of their individual members. Individuals even have a higher
range of performance in terms of quality and productivity. The
process improvements alone cannot equalize such a large range of
individual capability. The gap can be filled to a certain extent by
making the team members follow a defined processes which are
effective rather than sticking to the old traditional methods being
followed for a long time. This enables to achieve better results by
people at lower end of the capability scale. In addition, each and
every member in the tam should be nurtured and rewarded timely to
create an environment for the tram members to share a commitment to
quality through superior processes, effective team interactions and
appropriate tools to help them reach the peak performance.